Refund policy

1. Eligibility Check

If you receive a damaged, defective, incorrect, used, or incomplete product, you may request a return within 7 days of receiving your order.

2. Provide Return Details

Complete the return request by providing the required information about the product received. You may also be asked to upload photos of the item and its packaging for verification.

3. Return Label Generation

Once your request is approved, The Drop Co will generate a return shipping label and provide return instructions.

4. Ship the Package

Securely pack the product in its original packaging, attach the provided shipping label, and hand it over to the designated courier service.

5. Product Inspection

Once the package reaches The Drop Co, our quality assurance team will carefully inspect the returned item to determine whether it meets our return policy.

6. Resolution

If the return is approved, your refund or replacement will be processed promptly.

If the return request is declined and you believe the decision is incorrect, you may contact The Drop Co Customer Support for a final review. Our team will assess the matter fairly and provide an appropriate resolution.